Wednesday February 25th 2026
Todlaw supported housing
Written by Local Democracy Reporter, Paul Kelly
People supported by a 24-hour housing service in Berwickshire can guarantee a response when they press their ‘help needed’ buzzer – be it day or night.
Based at Station Court in Duns, Todlaw offers a combined housing support and care at home service.
Support is available around the clock to people with a learning disability, physical disabilities, mental health problems and older people living in their own accessible homes.
The service is provided across a core and cluster development which consists of one or two-bedroom semi-detached houses, with a tenancy agreement through Berwickshire Housing Association.
During an unannounced Care Inspectorate visit at the beginning of February, the service was providing care and support to 15 people, with durations of support varying according to individual needs. One person was receiving 24 hour support.
The service provider is Community Integrated Care (CIC).
The inspection found that staff interactions were warm, caring and respectful and people spoke of the positive relationships they had with the staff team.
Strong, value-based leadership contributed to a positive culture that was clearly evident in day to day life for both the people living at Todlaw and the staff team.
Staff interactions were respectful, natural, and often included appropriate humour, which people clearly enjoyed and responded to positively.
Care and support plans contained rich, person-centred information which clearly reflected each individual’s life story, preferences, and what mattered most to them.
The service received four ratings of ‘very good’ for supporting people’s well-being, leadership, its staff team and the quality of care and support planned.
The report states: “We found significant strengths in aspects of the care and support provided and how these supported positive outcomes for people, therefore we evaluated this key question as very good.
“Staff were responsive when alerted to any calls outwith support time. More than one person shared: ‘staff will always come along when I press my buzzer, even overnight’.
“This reliability helped people feel reassured, safe, and confident support would be available whenever needed.
“People experiencing support told us they were familiar with the staff team and felt comfortable and happy with the support provided.”
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