Care Inspectorate praise for Highbank

Wednesday December 2nd 2020

Highbank Midlothian

Written by Midlothian View Reporter, Luke Jackson

Highbank, Midlothian Council’s short- term intermediate care facility for people over 65, has been rated as ‘good’ for its quality of care by the regulatory body, the Care Inspectorate.

Inspectors gave ‘good’ ratings for all three areas inspected at the Midlothian facility:

– Staffing arrangements that respond to the changing needs of people experiencing care

– Infection control practices supporting a safe environment for people experiencing care and staff and

– Support and safeguards for people’s health and wellbeing during the Coronavirus (COVID-19) pandemic

Chair of Midlothian’s Integrated Joint Board Councillor Catherine Johnstone said:

“There have been, and continue to be, huge challenges in making sure people in care homes are safe and their wellbeing is looked after during Coronavirus (Covid-19).

“We’re delighted, therefore, inspectors have recognised how Midlothian Health and Social Care Partnership Team and the frontline staff at Highbank have worked together to continue to provide quality care, particularly given the challenges presented by the pandemic.

“Well done to all the staff at Highbank for their care, professionalism and dedication.”

Inspectors spoke to people being cared for in Highbank. The report states:

“People told us that they were very happy with the quality of care provided to them and described the staff as kind and caring.”

Relatives also complimented the quality of care for people. The report adds:

“They felt staff helped people to get involved in doing things that were important to them. There was good and effective communication; updating them with any procedural changes because of Coronavirus (COVID-19). Staff updated them with progress that their loved one was making referring to the agreed goals in people’s personal plans.”

Inspectors found people benefited from creative and innovative ways to stay connected using technology with easy access to the internet and telephone.

There was sufficient PPE, the home was clean and staff followed the most up- to- date Health Protection Scotland guidance.

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