Questionnaire on the quality of call handling provided by Police Scotland

Thursday August 20th 2015

Over 2000 people from across Scotland have already contributed to an online questionnaire about the quality of call handling being provided by Police Scotland’s contact, command and control facilities.

The questionnaire is being hosted by HM Inspectorate of Constabulary to allow members of the public, police officers, police staff, elected representatives and other interested parties pass on their experiences of calling these police centres.

The information received by HMICS from this questionnaire is being used to inform the review which was directed by the Cabinet Secretary for Justice following the tragic incident on the M9 last month involving the deaths of John Yuill and Lamara Bell.

HM Inspector of Constabulary, Mr Derek Penman, said: “We are grateful to the many people who have taken time to complete the questionnaire with more than half of the respondents being police officers and members of police staff. The interest from the general public has also been significant.

“They are sharing their experiences over the past two years with us – when they have called the police on 101 or 999.

“The level of interest has been very good so far but we are aware that some people may have been on holiday and may not be aware that the questionnaire is still ‘live’ and they have the opportunity to take part until midnight on Sunday, August 23.

“We also welcome completed questionnaires from elected representatives and from police officers and staff who currently or have recently worked within these contact, command and control facilities.”

Mr Penman repeated his assurance that all responses will be treated in confidence, will only be for the purposes of this review and will not be shared with any other organisation.

The questionnaire will be available HERE until midnight on Sunday, August 23.

The survey can be provided in alternative languages if required and those without access to the internet can call 01312443362.

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